Privacy Policy

Last updated: October 27, 2026

At Roami Travel ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website and services.

1. Information We Collect

1.1 Email Address

We collect your email address when you:

  • Request the free Starter Kit
  • Subscribe to our newsletter or updates
  • Contact us via email

How we use it: To deliver your Starter Kit, respond to inquiries, and (if opted in) send occasional travel tips and updates. You can unsubscribe at any time.

1.2 Payment Information

For paid services (Personalized Itinerary and Shenzhen Companion), payment is processed through Creem, our third-party payment processor. We do not directly collect or store your credit card numbers, CVV codes, or other sensitive payment data.

Creem handles all payment processing securely. Please review Creem's Privacy Policy for details on their data practices.

1.3 Travel Preferences

When you order a paid itinerary, we collect:

  • Travel dates and duration
  • Interests and preferences (food, culture, shopping, etc.)
  • Budget level
  • Mobility considerations or special needs
  • Must-see locations or activities

How we use it: To create your personalized itinerary. We do not share this information with third parties except as needed to build your plan (e.g., sharing with our local Shenzhen team).

2. Third-Party Services

We use the following third-party services to operate our business:

2.1 Creem (Payment Processing)

Handles all payment transactions securely. Creem may collect and process payment-related data according to their privacy policy.

2.2 Cloudflare (Hosting & Email)

Provides website hosting, CDN services, and email delivery (Cloudflare Email Routing). Cloudflare may collect IP addresses and other technical data for security and performance purposes.

Review Cloudflare's Privacy Policy.

2.3 Airtable (Data Storage)

We use Airtable to store customer data, including email addresses and order information. Airtable provides secure, encrypted data storage.

Review Airtable's Privacy Policy.

3. Analytics and Advertising

We use the following third-party services to analyze website performance and track conversions:

  • Google Analytics 4 (GA4) — website analytics (page views, session duration, referral sources)
  • Google Ads — conversion tracking to measure the effectiveness of our marketing
  • Google Tag Manager — tag management system to deploy and manage tracking scripts

These services may set cookies and collect data about your browsing behavior. For more information, see Google's Privacy Policy.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

  • Email addresses: Retained until you unsubscribe or request deletion
  • Order data: Retained for 2 years for customer support and legal compliance
  • Analytics data: Retained according to Google Analytics' data retention policies

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data (subject to legal obligations)
  • Objection: Object to certain types of processing (e.g., marketing)
  • Data Portability: Request transfer of your data to another service

To exercise these rights, contact us at [email protected].

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption in transit (HTTPS/TLS)
  • Secure data storage with third-party providers
  • Limited access to personal data on a need-to-know basis
  • Regular security reviews and updates

7. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Website: roamitravel.com

This Privacy Policy is effective as of October 27, 2026.